Privacy Policy
How we collect, use, and protect your personal information
Introduction
At Hotelert, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hotel availability alert service.
By using our service, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our services.
Information We Collect
Personal Information
- Name and email address (when you create an account or sign in with social media)
- Profile information from social media accounts (Google, Facebook) when you choose to sign in through these services
- Contact information you provide when contacting our support team
- Hotel search preferences and alert settings
Usage Data
- Information about how you use our service, including search queries and interactions
- Device information (IP address, browser type, operating system)
- Log data including access times, pages viewed, and technical errors
- Cookies and similar tracking technologies to enhance your experience
We use Grafana Cloud to monitor reliability and performance. Diagnostic data may include your IP address, browser, account ID or a daily guest identifier, timestamps, errors and request timings. We exclude passwords, authentication tokens and form contents from these diagnostics. Grafana telemetry is retained for 14 days.
How We Use Your Information
- Provide and maintain our hotel alert service
- Send you email notifications when hotels become available
- Improve and personalize your experience on our platform
- Communicate with you about service updates, security alerts, and customer support
- Analyze usage patterns to improve our service functionality and performance
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- With your explicit consent for specific purposes
- To comply with legal obligations or valid legal requests
- To protect our rights, property, or safety, or that of our users
- With service providers who help us operate our platform (under strict confidentiality agreements)
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
However, please remember that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Portability: Request transfer of your data to another service provider
- Opt-out: Unsubscribe from marketing communications at any time
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from.
You can control cookie preferences through your browser settings, though disabling cookies may affect some functionality of our service.
Third-Party Services
Our service may integrate with third-party services including:
- Social media platforms (Google, Facebook) for authentication
- Hotel booking platforms for availability checking and booking links
- Analytics services to help us understand how our service is used
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
support@hotelert.com